Refund-Policy

USER EXPERIENCE COMMITMENT

At Dreamcrickets, our commitment revolves around ensuring exceptional user experiences. We understand that there are situations requiring clarification:

Once a transaction is confirmed, it cannot be canceled. Nevertheless, Dreamcrickets may, at its discretion, allow a Player to cancel a transaction and receive a refund under the following circumstances:

• The player can initiate the cancellation by sending a written request to Dreamcrickets from their registered email address; or
• If the cancellation request is received at least 2 days before the round's commencement, a refund may be granted.

Refunds, subject to the discretion of Dreamcrickets, will undergo processing after deducting any applicable cancellation charges and taxes. Players may need to accept additional terms and conditions during the transaction, with such terms prevailing in case of conflicts.

Refunds are processed using the same method/financial instrument as deposits and may take up to 5-7 working days for processing by the internal review team.

All winnings are subject to tax deductions ("TDS") under the Income Tax Act 1961, as detailed in TDS certificates provided to winners. Other relevant taxes, such as income taxes and gift taxes, are the responsibility of the winners.

Dreamcrickets retains the right to amend these terms and conditions without prior notice.